Billing policy

Cancellation and refunds

Plain terms for the MUON Team Plan subscription. Last updated 27 August 2026.

Cancel future renewals

MUON Team Plan is monthly and has no annual lock-in. Owners can request cancellation at the end of the paid cycle from the signed-in dashboard. Processor-signed webhooks remain authoritative for when cancellation takes effect. If the request is unavailable or not reflected, email support@quantistic.ai with the GitHub username and subscription ID. Access remains available through the paid period unless a refund ends it earlier.

Seven-day first-charge refund

You may request a full refund of the first paid charge within seven calendar days of that charge. We also refund verified duplicate or incorrect charges. After that window, completed billing periods and renewal charges are not prorated or refunded except where required by law.

How refunds arrive

Approved refunds are initiated to the original payment method. Bank and card-network processing time is outside MUON's control. Test-mode transactions move no real money and therefore have nothing to refund.

Request help

Email support@quantistic.ai. Include your GitHub username, subscription ID and charge date, but never send card details, passwords, API keys or webhook secrets.